What is the return policy?
- Any claims for misprinted/damaged/defective items must be submitted within 24 hours after the product has been received. For packages lost in transit, all claims must be submitted. Claims deemed an error on our part are covered at our expense.
- If you notice an issue on the products or anything else on the order, please submit a problem report.
*Please refer our Return policy for more details
What are the shipping options?
- We ship our products with partner with carriers like USPS, FedEx, DPD, and DHL to give you and your customers the best possible shipping experience.
What are the international taxes, duties, etc., that I have to pay?
- Depending on your order’s destination, customers might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors.
(Please note that some countries levy import duties and taxes when the package reaches the country of destination. This additional charge will be payable by the customer directly to the shipping company at the time of delivery after receipt of an invoice. We cannot predict, how high these fees might be, so please contact the customs office of your country to get more info. The customer is responsible for ensuring compliance with laws and regulations of the country and Dzimig Studios holds no responsibility.)
Depending on your shipping zone, shipping fees & times may vary.
When will I receive my order?
Dzmig Studios deliver products globally and shipping time differs depending on your order’s destination and country.
- US and EU orders - delivered in 6 - 10 days post-dispatch
- EFTA States orders - delivered in 6 - 10 days post-dispatch
- Rest of the world orders - delivered in 10 - 14 days post-dispatch
- Dzmig Studios deliver products globally and shipping time differs depending on your order’s destination and country.
But the estimated delivery time is just an estimate, not a guarantee.
What do I do if I never received my order?
- Dzimig Studios takes utmost care that our customers get their products hassle-free but, sometimes due to unpredicted incidences, such as lost of items in transit from our courier partners, and customers not available at the location etc., the products might not reach our customers’ hand. If the tracking details shows that the product is “delivered” and you have not received, please, email us on firstname.lastname@example.org
(At the time of dispatch, you will be informed via mail/sms which will also have the details of the courier partner and the tracking number.
Unavailability of the customer – Our courier partners will attempt to deliver your package thrice before they return it to us. If we have to re-send the package, the courier charge will be borne by the customer.)
If our customers have not received the order due to lost of item from courier partners, refund will be initiated. Please refer our Refund Policy for more information.
What do I do if I received a defective order?
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact email@example.com
How do I make changes to an order I’ve already placed?
- Dzimig Studios is sorry to say that orders once placed cannot be cancelled and changed. Please make sure that you order the right product before payments.
How is the product made? Where do the materials come from?
- When it comes to fulfillment, we have two main goals - ensuring the best quality and making fulfillment as eco-friendly as possible.
To achieve this, we continuously invest in the newest technologies from companies who care about sustainable fashion.
How do I make sure I order the right size?
- Please refer the size guide before making the order. Size guides are provided for all the products.