Shipping
FOR ISSUES REGARDING YOUR ORDERS, PLEASE CONTACT:
dzimigstudios@gmail.com
SHIPPING CONDITIONS:
Free shipping to "US", "EU", "Great Britain" and "Japan" with a minimum order value of just $50.
DURATION:
US and EU orders - delivered in 6 - 10 days post dispatch
EFTA States orders - delivered in 6 - 10 days post dispatch
Rest of the world orders - delivered in 10 - 14 days post dispatch
SHIPPING COSTS:
Free shipping to "US", "EU", "Great Britain" and "Japan" with a minimum order value of just $50.
Flat Rates:
US and EU Flat Rate - $4.90
Japan and UK Flat Rate - $4.90
Canada Flat Rate - $6.90
"EFTA States" Flat Rate - $6.90
Australia and New Zealand Flat Rate - $6.90
"Rest of the World" will be charged a flat-rate of $12.90 for shipping.
IMPORTANT: Please note that some countries levy import duties and taxes when the package reaches the country of destination. This additional charge will be payable by the customer directly to the shipping company at the time of delivery after receipt of an invoice. We cannot predict, how high these fees might be, so please contact the customs office of your country to get more info. The customer is responsible for ensuring compliance with laws and regulations of the country and Dzimig Studios holds no responsibility.
Depending on your shipping zone, shipping fees & times may vary.
TRACKING YOUR ORDER
At the time of dispatch, you will be informed via mail/sms which will also have the details of the courier partner and the tracking number.
Non-availability of the customer – Our courier partners will attempt to deliver your package thrice before they return it to us. If we have to re-send the package, the courier charge will be borne by the customer.
We request you to check the package at the time of delivery. If you notice any tampering by the courier partner, kindly DO NOT accept your order and state the reason as “Tampered package”. Request you to share an image/video of the tampered product with us, so we can effectively take the issue forward. Please note, we will not be able to help if you accept a tampered package.
If you face any issue and require assistance, you can email us at dzimigstudios@gmail.com
During peak season & Covid-19, unpredictable events may take place, which may result in your order taking longer than we promised. We apologize for the inconvenience and we are giving our best to get your order shipped to your address as soon as possible.